Customer Service: Improving Patient Experience by Seeing It Through Their Eyes

Mitzi Young, the Associate Director, Practice Strategy at the California Medical Association, brings over 30 years of healthcare industry experience. She provides guidance on Practice Management and Operations to CMA's member practices, focusing on improving financial health, education, staff morale, and internal systems. Mitzi also conducts seminars on practice management and healthcare regulations, emphasizing topics such as service improvement, patient experience, transparency, effective communication, and trust-building. Her expertise includes personnel and business management, medical billing, contracting, and accreditation. She is dedicated to supporting physicians and their staff, advocating for their success in the evolving healthcare landscape.